ae99 Frequently Asked
Questions

ae99 requires a valid government-issued photo ID for KYC verification — a National Identity Card (NID), passport, or driving licence is accepted. You will also need to submit a recent utility bill or bank statement dated within the past three months as proof of address. Documents should be clear scans or photographs with all four corners visible. Most KYC submissions are reviewed and approved within 24 hours.

The minimum age to register and play on ae99 is 21 years old. This requirement applies to all players in Bangladesh without exception. ae99 conducts age verification during the KYC process, and any account found to belong to a person under 21 will be immediately closed and any balance refunded to the source payment method.

To reset your ae99 password, click the "Forgot Password" link on the login page and enter your registered email address. A password reset link will be sent to your inbox within a few minutes. Click the link, enter your new password twice to confirm, and you will regain access to your account. If you do not receive the email, check your spam folder or contact ae99 support at [email protected].

No — ae99 permits only one account per person, per household, and per device. Opening multiple accounts is a violation of ae99's Terms and Conditions and may result in the closure of all related accounts and forfeiture of any balances. If you have lost access to a previous account, contact the ae99 support team at [email protected] to recover it rather than creating a new one.

To deposit via bKash on ae99, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to send the payment from your bKash app to the displayed merchant number. Include your ae99 username in the reference field. Deposits are credited to your ae99 balance within five to ten minutes in most cases.

bKash deposits on ae99 are typically credited within five to ten minutes of the transaction being confirmed on the bKash network. During peak hours or in the event of a bKash network delay, processing may take up to 30 minutes. If your deposit has not been credited after 30 minutes, contact ae99 support with your bKash transaction reference number for a manual review.

The minimum deposit on ae99 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. Visa and Mastercard card deposits also carry a ৳500 minimum. There is no maximum deposit limit, though very large transactions may require additional verification.

The minimum withdrawal on ae99 is ৳500 for all supported payment methods, including bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals below this threshold cannot be processed. To request a withdrawal, navigate to the Cashier section of your ae99 account, select your preferred method, enter the amount, and confirm. Your account must be fully KYC-verified before any withdrawal can be approved.

Nagad withdrawals from ae99 are typically processed within one to four hours once approved by the ae99 finance team. Most withdrawals submitted during business hours (9 AM to 9 PM BST) are completed the same day. Withdrawals submitted late at night may be processed the following morning. If your Nagad withdrawal has not arrived within 24 hours, contact ae99 support with your withdrawal request ID.

ae99 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — such as bKash, Nagad, or your bank — may apply their own standard transaction charges. ae99 recommends checking the fee schedule of your chosen payment method before initiating a transaction. The amount you see credited to your ae99 balance will always equal the amount ae99 receives after any provider-side deductions.

Yes, ae99 fully supports Rocket (Dutch-Bangla Bank's mobile banking service) as a deposit and withdrawal method. The process is the same as bKash — select Rocket in the Deposit section, enter your amount, and send the payment from the Rocket app to the displayed number with your ae99 username in the reference. Rocket deposits are typically credited within ten to fifteen minutes.

ae99 offers a comprehensive cricket betting market covering BPL, IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers home and away fixtures. To place a bet, navigate to the Cricket section, select a match, and choose your market — match winner, top batsman, total runs, over/under, and many more. Select your stake, review the odds, and confirm your bet. Winnings are credited to your ae99 balance once the relevant market is settled.

ae99 offers a wide range of cricket betting markets including match winner, series winner, top batsman, top bowler, total runs in an innings, highest opening partnership, method of first dismissal, player of the match, and a variety of over-by-over in-play markets. BPL matches typically carry the widest range of markets given ae99's focus on the Bangladesh cricket audience, with IPL and T20 World Cup matches close behind.

Yes — ae99's entire slots library is fully optimised for mobile browsers on both Android and iOS. No app download is required; simply open ae99.im in your mobile browser, log in, and navigate to the Slots section. All games load directly in your browser using HTML5 technology, which means smooth gameplay on both smartphones and tablets without the need to install anything.

The RTP of each slot game on ae99 varies by title and game provider. Most slots offered by ae99's partners — including Pragmatic Play, NetEnt, and Microgaming — carry RTPs between 94% and 97%. The specific RTP for each game is displayed in the game's information panel, which you can access by clicking the information or help icon before or during gameplay. ae99 only partners with certified providers who publish verified RTP figures.

Yes — ae99 features a full live casino section powered by leading providers including Evolution Gaming and Ezugi. Available live games include Live Roulette, Live Blackjack, Live Baccarat, Live Dragon Tiger, and a range of live game show titles. Games are streamed in real time from professional studios with live dealers, and you can chat with the dealer and other players during the session.

ae99 offers a welcome deposit bonus to new players who complete their first deposit after registering. The exact bonus terms — including the match percentage, maximum bonus amount, and minimum qualifying deposit — are published on the ae99 Promotions page and are subject to change. Players should review the current offer at the time of registration to confirm the details and any associated wagering requirements.

A wagering requirement specifies how many times you must bet a bonus amount before any winnings derived from it can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable funds. On ae99, wagering requirements are clearly stated in the terms of each individual promotion — always read the bonus terms before claiming.

Yes — ae99 bonuses have an expiry period, which is specified in the terms of each promotion. If the wagering requirement is not met within the stated timeframe, the bonus and any associated winnings will be removed from your account automatically. The expiry clock typically starts from the moment the bonus is credited, not from when you first start wagering. Check the individual promotion terms on ae99 for the exact validity window.

ae99 runs regular reload bonuses, seasonal promotions tied to events like BPL, IPL, Eid, and Pohela Boishakh, as well as a loyalty programme that rewards consistent play with points redeemable for bonus credit. All active promotions are listed on the ae99 Promotions page. Players who have opted in to marketing communications will also receive personalised offers by email and SMS. Check the Promotions section regularly so you do not miss time-limited offers.

ae99 operates as a safe and reliable platform for Bangladeshi players. The site uses 256-bit SSL encryption to protect all data transmissions and financial transactions. Player funds are held separately from operational funds, and all games offered on ae99 come from certified third-party providers whose outcomes are independently verified for fairness. ae99 also maintains a strict responsible gaming programme and enforces a 21+ age policy across all accounts.

ae99 protects all personal and financial data using industry-standard 256-bit SSL encryption on every page and transaction. Your payment details are never stored in plain text on ae99 servers. ae99 does not sell or share your personal data with third parties for marketing purposes, and access to player data is restricted to authorised staff only. For full details, see the ae99 Privacy Policy at ae99.im/privacy-policy.

To self-exclude from ae99, log in to your account and navigate to the Responsible Gaming section of your account settings, where you can activate a self-exclusion period of six months or permanently. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and your registered username, and the ae99 welfare team will process it immediately. During self-exclusion, your account is fully suspended and you will be removed from all marketing communications.

Yes — ae99 allows every player to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of their account dashboard. Once a limit is set, it takes effect immediately. You can reduce your limit at any time with immediate effect, but any request to increase a limit is subject to a mandatory 72-hour cooling-off period before the increase is applied. ae99 encourages all players to use deposit limits as a standard practice.