Responsible Gaming
at ae99
ae99 believes that gaming should always be fun, safe, and within your control. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to keep their experience enjoyable — and to seek help if it ever stops being so.
Six Ways ae99 Keeps You in Control
ae99 provides a comprehensive set of responsible gaming tools that are available to every registered player at any time. These features are free to use and can be activated instantly from your account dashboard or by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your ae99 account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits can be reduced immediately but increases take 72 hours to take effect — giving you a cooling-off window.
Session Time Limits
Define the maximum number of hours you want to spend on the platform in a single session. When your limit expires, ae99 will automatically log you out and prevent re-entry until a cooldown period has passed. This helps prevent marathon sessions that can lead to impulsive decisions.
Time-Out / Cool-Off
Need a short break? Activate a time-out of 24 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended — you cannot log in, deposit, or place bets. Time-outs cannot be reversed once activated, so they provide a reliable pause when you feel you need one.
Self-Exclusion
If you feel gambling is becoming a serious problem, you can self-exclude your ae99 account for a minimum of six months or permanently. Self-exclusion is irreversible for the duration of the chosen period. During self-exclusion you will also be removed from all ae99 marketing communications.
Loss Limits
In addition to deposit limits, ae99 allows you to set a maximum net loss threshold per day, week, or month. Once your loss limit is reached, your betting access is suspended for the remainder of that period — protecting your bankroll even on a losing streak.
Marketing Opt-Out
You can opt out of all promotional emails, SMS messages, and bonus offers at any time from your account settings. Players who are using self-exclusion or responsible gaming tools are automatically removed from marketing lists — we do not want promotions to undermine your recovery.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience. The earlier warning signs are recognised, the easier it is to address them. ae99 urges all players to check in with themselves regularly and to reach out for support without hesitation or shame.
The following list describes common warning signs. If you recognise several of these in yourself or in someone you know, we encourage you to use ae99's responsible gaming tools or to contact our support team immediately at [email protected].
Chasing Losses
Placing larger or more frequent bets in an attempt to recover money lost in previous sessions. This cycle rarely ends positively and is one of the most common early indicators of a developing problem.
Gambling with Bill Money
Using funds that are set aside for rent, utilities, food, family expenses, or loan repayments to fund gambling activity. Financial stress caused by gambling is a serious warning sign.
Inability to Stop
Repeatedly failing to stick to self-imposed time or spending limits, or feeling an uncontrollable urge to continue gambling even when you intended to stop or take a break.
Hiding Your Gambling
Lying to family members, friends, or colleagues about how often you gamble or how much you spend. Secretive behaviour around gambling is a significant indicator that it may be becoming a problem.
Mood Dependent on Outcomes
Experiencing intense anxiety, irritability, or depression when unable to gamble, or violent mood swings that are directly tied to wins and losses rather than everyday events.
Neglecting Responsibilities
Allowing gambling to interfere with work, studies, family obligations, or social relationships. When gaming begins to displace important life priorities, it has moved beyond healthy recreation.
Quick Self-Assessment Quiz
Answer these questions honestly to get a clearer picture of your relationship with gambling. There are no right or wrong answers — this is a private exercise for your own awareness.
Have you ever spent more money on gambling than you originally planned to in a single session?
Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Have you ever gambled as a way to escape from personal problems, stress, anxiety, or low mood?
After losing money gambling, have you felt the urge to return the next day to win it back?
Have you ever lied to family members, friends, or colleagues to conceal the extent of your gambling activity?
Has gambling ever caused you to miss work, neglect family responsibilities, or damage an important relationship?
Have you ever borrowed money or sold personal possessions to fund your gambling?
Do you find it difficult to walk away from the platform even after deciding it is time to stop for the day?
Support Is Always Available
You do not have to face a gambling problem alone. ae99's support channels are open around the clock and all conversations are handled with complete confidentiality.
Email Support
Send a message to [email protected] at any time. Mark your subject line "Responsible Gaming" for priority handling. We aim to respond within 24 hours.
Live Chat
Our live chat team is available 24 hours a day, 7 days a week. They can activate responsible gaming tools on your behalf immediately and escalate welfare concerns to our specialist team.
Account Controls
Log in to your ae99 account dashboard and navigate to the Responsible Gaming section to set deposit limits, loss limits, session limits, or initiate a self-exclusion yourself at any time.
Welfare Team
For serious welfare concerns, our dedicated responsible gaming team conducts proactive outreach and can arrange access to professional counselling referrals in the Bangladesh region.
ae99's Responsible Gaming Commitment
At ae99, responsible gaming is not a tick-box exercise — it is a core part of how we operate our platform for players across Bangladesh. We recognise that while the vast majority of our players enjoy betting as a form of entertainment, a small number may experience difficulties, and we take our duty of care to those individuals extremely seriously.
ae99's responsible gaming framework is built around three pillars: prevention, early intervention, and support. Prevention means making it easy for players to set limits before problems arise. Early intervention means monitoring account behaviour for patterns that may indicate a developing issue and proactively reaching out when we see them. Support means ensuring that when a player needs help, they can access it immediately and without judgment.
We actively monitor account activity across all our game categories — from cricket betting and slots to live casino — and use this data to identify unusual patterns such as sharp increases in stake size, extended uninterrupted sessions, or accelerated deposit frequency. Where these patterns are detected, our welfare team will make contact with the player directly.
ae99 also recognises the role that the broader community plays in responsible gaming. If you are a family member or friend of someone you believe has a problem with gambling, please reach out to us at [email protected]. While ae99's ability to act on third-party reports is constrained by player privacy obligations, we take all welfare concerns seriously and will investigate within the boundaries of applicable data protection rules.
We encourage all players to treat the ৳ amounts they wager as the cost of entertainment — in the same way as a cinema ticket or a meal out — rather than as an investment or a route to financial gain. Gambling outcomes are random, and no strategy or system can guarantee a profit over the long term. Playing within your means, taking regular breaks, and using ae99's built-in limit tools are the most effective ways to keep your gaming experience positive.
ae99 is committed to continuous improvement of its responsible gaming programme and reviews its policies, tools, and training procedures on a regular basis. If you have feedback on how we can improve our responsible gaming provision, we welcome your input at [email protected].
Enjoy ae99 — On Your Terms
Set your limits, stay in control, and explore everything ae99 has to offer — cricket betting, slots, live casino — knowing that our team always has your best interests at heart.